5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing quality control processes.
Security guard businesses are unlike any vendor a property supervisor usually hires. If you hire a painter, you are able to see whether they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it is crucial to employ a method of verification and quality control to ensure that problems connected with the deficiency of performing these tasks do not begin to happen.
In this article we will talk five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your perfect construction security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your state is among those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security company and ask yourself does it look adequate.
It is also the security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a fantastic fit for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a lot on what to expect from this guard and it provides you an opportunity to request another guard if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each guard to the company itself, in several cases the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your premises?
• Just how long is each new officer educated?
• Just how long does the security firm double bank? (Double banks is the procedure for experiencing a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to every one of these questions and make sure they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to get an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of good security guard support. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as not as a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are: Officer Check-Ins
If your guards must produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your premises. These tracking systems permit the security guard company to monitor the log and time the action of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in frequently with the safety guard company provides a way of earning sure each guard is secure and alert. Using guards check-in frequently with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure the adviser isn’t really a security guard company. If so, your audit is sure to develop problems with your current security guard company.